Refund policy
Edibottle.com Return Policy
Introduction
Edibottle.com is a trademark of Cakesburg Ltd. Cakesburg Ltd. is committed to ensuring customer satisfaction with your purchases from Edibottle.com. This return policy is designed to assist you in case you encounter any issues with our products.
Return Rights
- Incorrect or Damaged Products: If the product you ordered is incorrect or damaged, you can request a return or exchange within 7 days of the delivery date by contacting us.
- Products Not Matching Product Description: If the product does not match the specifications listed on our website, you can request a return or exchange within 7 days of the delivery date.
Return Process
[Detailed explanation of the return process will go here]
Return Conditions
- The product to be returned must be unused, in its original packaging, and in its original condition.
- Customised products (e.g., products with personalised names) cannot be returned.
- For returns of discounted products, the refund will be based on the discounted price.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at +447418049737 or info@cakesburg.co.uk to obtain a Return Merchandise Authorisation (RMA) number.
- Package the Item: Carefully package the item(s) in the original packaging, including all accessories and documentation.
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Ship the Return: Ship the package to the following address:
- 3 Phillips Drive, Shinfield, RG2 9SN, United Kingdom.
- Please include the order number clearly on the outside of the package.
- Track Your Return: You can track the status of your return by providing the order number to our customer service team.
Return Rights
- Incorrect or Damaged Products: If the product you ordered is incorrect or damaged, you can request a return or exchange within 7 days of the delivery date by contacting us.
- Products Not Matching Product Description: If the product does not match the specifications listed on our website, you can request a return or exchange within 7 days of the delivery date.
Return Conditions
- The product to be returned must be unused, in its original packaging, and in its original condition.
- Customised products (e.g., products with personalised names) cannot be returned.
- For returns of discounted products, the refund will be based on the discounted price.
Return Shipping
- For Incorrect or Damaged Products: If the product was shipped incorrectly or arrived damaged, Cakesburg Ltd. will cover the return shipping costs. You will be provided with a prepaid return shipping label.
- For Other Returns: The customer is responsible for the cost of return shipping.
Refund
- Upon receipt and inspection of the returned item(s), we will process your refund within 3 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please allow 3 business days for the refund to appear in your account
Exchange
- If you wish to exchange the returned item for a different product, please contact our customer service team to discuss available options and place a new order for the desired item.
- You will be responsible for the shipping costs associated with the new order.
Contact
info@cakesburg.co.uk
+44 7424 863581
3 Phillips Drive
Shinfield, RG2 9SN, United Kingdom
Note: This return policy may be changed without prior notice. Please visit our website for the most up-to-date return policy.
Additional Information
- Hygiene Products: Returns of hygiene products (e.g., oral and dental care products) are not accepted for health reasons.
- Food Products: Returns of food products may be accepted if the product is spoilt or damaged.
- Customised Products: Products produced according to the customer's specific requests and customised with changes or additions (e.g., products with personalised names) cannot be returned.
This return policy is part of Cakesburg Ltd.'s general terms and conditions of sale. Other terms and conditions on our website may also affect this policy.
Cakesburg Ltd.
info@cakesburg.co.uk
+44 7424 863581
3 Phillips Drive
Shinfield, RG2 9SN, United Kingdom