FAQs
Shipping and Delivery
How are the Isomalt bottles and Sugar Crafts packaged for shipping?
Answer: Bottles are carefully packed in a cellobag, bubble wrap, and honeycomb paper to ensure protection during shipment.
What happens if my order breaks during shipment?
Answer: Kindly notify Edibottle.com right away and include a photo on the day of delivery. However, there are no warranties beyond delivery, as bottles are your responsibility to handle and store properly.
What are the shipping times?
Answer: Edibottle.com is located in the United Kingdom and typically ships orders within 2 working days using Royal Mail or EVRI Signed Service. International shipping usually takes 8-16 days, while local deliveries take about 2 days.
Disclaimer: Edibottle.com cannot guarantee specific delivery times as these are handled by external shipping services.
Product Information
What is the shelf life of Isomalt bottles?
Answer: Isomalt bottles have a shelf life of one year.
How to store Isomalt bottles?
Answer: Please keep Isomalt bottles in a dry place at room temperature in their cello bag away from direct sunlight (NOT IN THE FRIDGE). Avoid storing them in high-humidity areas, as Isomalt can absorb moisture and become sticky, losing its shine and turning cloudy.
What is the shelf life of Fondant cake toppers?
Answer: Fondant cake toppers have a shelf life of one year.
How to store Fondant cake toppers?
Answer: Carefully remove all packaging upon receiving your Fondant cake toppers. Since fondant is fragile, store the figures away from direct sunlight and moisture. Keep them in a dry place at room temperature (NOT IN THE FRIDGE). If the model seems soft, allow it to air dry for a couple of hours for it to harden up. Minor repairs can be done using a little water.
Allergy Information
Do your products contain any allergens?
Answer: Edibottle.com makes every attempt to identify ingredients used. However, there is always a risk of contamination as products like dairy, eggs, gluten, soy, peanuts, and other nuts are used in the kitchen. Although strict contamination policies are in place, Edibottle.com cannot guarantee the complete absence of these allergens. Customers with food allergies should be aware of this risk.
Additional Notes
Cakes are not included in the price and are for display purposes only.
WARNING:
Edible isomalt glass bottles are intended strictly for eating and cake decorations.
- They can cause unintended injuries if shattered.
- They pose a potential choking hazard.
Children should be supervised at all times when handling or consuming edible isomalt glass bottles.
This warning emphasises the safety aspects of your products, especially for customers with children.